Frequently Asked Questions
Everything you need to know about our premium sound tools.
What is the warranty period for Master & Dynamic products?
Our headphones and speakers are built to last and are generally covered by a two-year warranty against manufacturing defects from the date of purchase.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who want their audio gear sooner.
What is your return policy?
We offer a 14-day return window for products purchased directly from our website, provided they are in their original packaging and like-new condition.
Are replacement ear pads available for purchase?
Yes, we design our headphones with longevity in mind. Replacement leather ear pads are available for most models to ensure your headset remains comfortable for years.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How do I pair my wireless headphones with a Bluetooth device?
Put your headphones into pairing mode by holding the power button or dedicated pairing switch, then select the model name from your device's Bluetooth settings menu.